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TECHNICAL SUPPORT

GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.

An RMA must be created prior to sending in firearms for repair. This can be done online (RA request form). THE KAHR SERVICE DEPARTMENT CAN NOT ACCEPT COLLECT SHIPMENTS.

Go to RA (Return Authorization) request form 

Kahr handguns returned to the factory for service or repair should be sent to:

Kahr Firearms Group
Attn:Return Dept.
105 Kahr Ave.
Greeley, PA 18425

The Federal Gun Control Act does not prohibit an individual from shipping a firearm directly to the manufacturer for service or repair.
However, some states or localities prohibit this. If you live in such a location, please have a Federally Licensed Firearms dealer ship the gun. It will be returned to the dealer after being serviced.

IF YOU ARE A DEALER WITH A CURRENT FFL, PLEASE INCLUDE A COPY OF YOUR FFL IN THE BOX EACH AND EVERY TIME YOU RETURN FIREARMS FOR SERVICE. 

HANDGUNS MUST BE SHIPPED PREPAID VIA UPS AIR OR FEDEX OVERNIGHT. HANDGUNS SHIPPED GROUND SERVICE MAY BE ASSESSED AN ADDITIONAL CHARGE OF $40.00 AND REPAIR WORK WILL BE DELAYED. Persons who do not hold a Federal Firearms License are prohibited by federal law from shipping a handgun by mail. Handguns mailed in violation of the law are impounded by the Post Office.

Enclose a letter that includes reference to the factory “Return Authorization” Number, your name, address, telephone number, and serial number and model of the firearm. Describe in detail the trouble you have experienced with your firearm, or the work you wish to have done. Stating only that the firearm “needs repair” is inadequate information. Please enclose copies of any previous correspondence. Please do not include holsters, custom grips, or accessories with any firearm being shipped to the factory for service.

Service work performed, other than approved Warranty repairs, will carry a minimum hourly charge of $65.00 plus a $25.00 return shipping and handling charge. Retain your tracking number when shipping firearms for repair. This will allow you to track the status of your firearm shipment either by phone or the website of the carrier. Please allow three weeks for the return of a handgun.
Please enclose a note that includes the following:
• Return Authorization Number
• Contact Information – Name, return shipping address, telephone number, serial number of firearm
• Describe in detail the issue being experienced and/or service requested
-Stating only that the firearm “needs repair” is inadequate information. Please enclose copies of any previous correspondence.
-Accessories such as lights, lasers, holsters, custom grips must be removed prior to shipping to the factory.
-Please ensure that firearm and any loose parts/accessories are packaged securely.

Kahr Arms ships repaired firearms via Fedex “Adult Signature Required”. Please make sure the “Adult Signature Required” from Fedex is not waived for your address. If “Adult Signature Required” is waived at your address then you are responsible for any loss as a result. Please allow three to five weeks for the return of a handgun.

For further assistance, please contact Customer Service at 508-795-3919 (Mon-Fri 9am-4pm ET).